Refund & Cancellation Policy

Last Updated: 4th October 2025

SweetLuxe Studios operates in Ghana and Ireland. Please review our policies for cancellations, rescheduling, and refunds for bookings and contracted events.

1. Rescheduling

• Reschedule up to 48 hours before your booking at no charge.
• Requests within 48 hours may incur a 25% rescheduling fee to cover operational costs.

2. Cancellations

• 30+ days’ notice: Full refund or studio credit.
• Within 30 days: 50% refund or 80% studio credit.
• Within 24 hours / No-shows: Full session fee forfeited.
• Contracted events (e.g., weddings): Deposits are non-refundable but transferable if rescheduled within 2 months (subject to availability).

3. Late Arrival

• Arrivals more than 15 minutes late may reduce session time.
• Sessions cannot extend beyond the booked slot unless additional hours are available and paid on-site.

4. Force Majeure

If unforeseen events beyond our control (e.g., natural disaster, illness, government restrictions) make delivery unsafe or impossible, we will offer a fair reschedule, credit, or refund in line with applicable laws.

5. How to Request a Refund

Email info@sweetluxestudios.com with your booking reference, full name, service, and date. Refunds (where applicable) are processed to the original payment method. Banks may take 5–7 business days to display the funds.

6. Contact Information

Thank you for choosing SweetLuxe Studios, we value your trust.